Editorial: Customer service lacking in some areas
“No place so close can take you so far” is IVCC’s slogan. However, the
treatment by some people in some departments of the college is only likely to
take you into the angry zone.
Many students have complained about service in several departments, including
counseling and admissions. The bookstore also has become a real issue with
students.
Starting with the Counseling Center, many students say that a worker is rude to
the students. When a student asks a simple question, the staff member comes off
as if she doesn’t care about the student.
Yet, at IVCC, the student comes first.
On to Admissions, where it seems students have trouble with friendliness and
customer service. Many students feel that the clerks that work in admissions are
not putting the student first when they are registering for classes.
The bookstore has also become quite the issue among students at IVCC. Outrageous
book prices have angered many students.
The bookstore may want to try finding different and cheaper vendors to buy books
from so the student does not have to pay so much. How can books be cheaper on
the Internet than what students have to pay?
Selling back books has become a joke too. Students may get little back for the
books that they bought at the beginning of the semester, and that is if they are
lucky. If a book is discontinued, the bookstore cannot buy it back, leaving you
with extra weight to haul.
In a place where “the student comes first,” someone should take these complaints
into consideration and try to fix the lack of customer service and the extremes
of book prices.